DISCLAIMER: I am not afilliated with Kroger nor their ClickList program. I am not being compensated for this review. This is my review and personal opinion of my experience using Kroger’s ClickList program.
I ran out of groceries in my house and had to buy food for a church party and Thanksgiving.
So, I went grocery shopping over the weekend.
One of my favorite grocery stores, Kroger, had a lot of items on sale last week
When I was on their website, I noticed that they had a new feature at their store.
It’s called ClickList.
With this feature, you can order grocery items online without having to go inside the store.
I decided to give it a try.
Here’s how the ordering online part worked:
- I went to www.kroger.com
- I signed in to my Kroger account (I already had an account from using their card to put coupons on it).
- Once I got in, I found ClickList (I double checked to see if my store did that program or not).
- I reserved a time and day for me to pickup the order.
- I typed in items I had on the grocery list I made and put them in my cart.
- Once I got done shopping, I checked out.
- They sent me an email confirmation that my order was being processed and what day and time I was supposed to go and pickup.
Here’s how the pick up part worked:
- I went to Kroger within the 1 hour period I was supposed to be there to pick up my order.
- I parked in the designated ClickList parking area.
- I called the number in front of the area I parked and told them I was there.
- 10 minutes later, a manager/trainer and a bagger came out.
- The manager/trainer reviewed the order I made online and told me what they had to substitute (the person also asked if I had coupons or not).
- The manager/trainer asked if I was satisfied with my order.
- The bagger put the items in my car.
- The manager/trainer and bagger told me to take survey to get extra fuel points to use at their gas station.
- They charged my card once I left.
Here are pictures of my experience with ClickList:
This is what I liked about ClickList:
- It saved me time. I liked that I got to order everything off of my grocery list without having to spend time shopping in the store and finding out where items in the store are.
- The feature showed me prices on items, so I knew how much I was putting in my cart.
- I made a few errors on the order and they let me fix those mistakes (because it was the day before I had to pickup the order).
- They had employees that put the groceries in the car for me. I didn’t have to put them in the car.
- They give you an hour time window to pick your items up.
This is what I didn’t like about ClickList:
- It only accepts customers who have debit and credit cards. If I would have lost my debit or credit cards, I wouldn’t be able to use this feature.
- I didn’t like the substitution feature. If they ran out of a certain item, I might get a similar item I didn’t like (e.g. I ordered Kroger plain toasted oats cereal and all they had was the honey nut kind.)
- You have to pay attention to how many items you’re putting in your cart. I made a mistake of putting in 8 of a certain item when I wanted 4 of that certain item. Thankfully, they gave me time to correct the item. If it was same day, I wouldn’t have been able to do it.
- I wasn’t a big fan of the $5 convenience fee, but it saved me a lot of time that I would have lost if I went inside the store (10 minutes vs. 1-2 hours in the store).
Would I use this feature again?
- I will. But next time, I will not use the substitution feature. It was easier than spending 3 hours grocery shopping at 3-4 stores.
Please share with me your experience of ordering groceries online and picking them up at your local grocery store.
Tomorrow, I will share my grocery haul with you all.
Thank You and Have A Nice Day,